Customer Privacy Statement
This statement was last revised on January 26, 2007.
ASTER Technologies and
its subsidiaries (also referred to in this document as "ASTER Technologies" or
"Aster") provides this Privacy Statement to make you aware of our privacy
practices and the choices you can make about how your personal information is
collected and used, both on-line and off-line. To make this notice easy to
access, it is available on the bottom of every Aster web page.
Customers are Aster's
most valuable asset. We recognize that building a long-term business
relationship with you depends a great deal on trust. This trust begins with our
commitment to respecting as well as protecting your privacy.
We've structured our web
site so that you can visit us without identifying yourself or revealing any
personal information. Throughout this Privacy Statement, personal information
refers to any information that is unique to an individual, such as name,
address, e-mail address, phone number, etc. If you do share your personal
information with us, you can be assured that it will only be used to support
your relationship with Aster.
statement covers the following main areas: Notice,
Choice, Access & Accuracy, Onward Transfer, Security, and Oversight/Enforcement,
and Additional Information.
These areas are described in detail below. Please keep in mind that our privacy
practices may vary as required by local laws and policies.
Comments or questions
about our privacy practices can be sent to:
What information we collect
During the course of
your relationship with us, we may collect personal information to enable you to
order products or services, download software updates, make requests, and
register for customized communications programs. We may collect such personal
information as your name, contact and billing information, transaction and
credit card information. To tailor our subsequent communications to you and
improve our products and services, we may ask you to provide information
regarding your personal or professional interests, demographics, experience with
our products and contact preferences. Personal information may be required to
determine access eligibility for certain restricted parts of our site. Data
collected on-line may be combined with information provided off-line.
How we use the information
Aster uses your personal
information to better understand your needs and provide you with better service.
Specifically, we use your personal information to help you complete a
transaction, to communicate back to you, provide updates on service and
benefits, and to personalize our web sites and communications with you. Credit
card numbers are used only for payment processing and are not retained for other
purposes. From time to time, we may also use your information to contact you for
market research or to provide you with marketing information we think would be
of particular interest. We will always give you the opportunity to opt-out of
receiving such contact. If you would like to read more about how to opt-out,
please follow the directions given below in the "Choice" section of this
document. In addition, we will also follow local requirements where applicable.
Whom we share the information with
Aster does not sell,
rent, or lease your personal information to others. Unless we have your
permission or are required by law, we only share your personal information with
other Aster entities or business partners who are acting on our behalf for the
uses described above. Such Aster entities and business partners are governed by
our privacy policies with respect to the use of this data and are bound by the
appropriate confidentiality agreements.
Aster will not use or
share your personal information in ways unrelated to the ones described above
without first notifying you and offering a choice. We will also provide you the
opportunity to let us know if you wish to opt-out at any time of certain or all
contact from Aster, and we will do everything we can to honor such requests.
This choice may be offered at the bottom of our on-line or off-line
communications to you as well as on many of our web registration pages. If you
have any difficulty exercising your choices, please send your request to
Your permission will
always be secured first, should we ever decide to share your personal
information with third parties that are not acting on our behalf and governed by
3. Onward Transfer
Subject to your
permission or as permitted by law, the personal information that you provide to
us may be transferred within Aster across state or country borders. This may be
done to consolidate data storage or to simplify the management of customer
4. Access and Accuracy
Aster strives to keep
your personal information accurate. We will provide you with access to your
personal information, including making every effort to provide you with online
access to your registration data so that you may review, update or correct your
information at the Aster site where it was submitted. To protect your privacy
and security, we will also take reasonable steps to verify your identity before
granting you access or enabling you to make corrections. To access your personal
information, return to the web page where you originally entered it and follow
the instructions on that web page. If you cannot access your information on the
web page, please telephone the Aster headquarters Call Center for assistance, or
send your request to
Aster is committed to
ensuring the security of your personal information. To prevent unauthorized
access or disclosure, maintain data accuracy, and ensure the appropriate use of
personal information, we have put in place appropriate physical, electronic and
managerial procedures to safeguard and secure it.
6. Tailoring E-Mail Communications and Web Experiences
On occasion Aster may
employ technologies that enable us to review which recipients have opened our
e-mail communications and which links they have accessed in the message. This
helps us to tailor our communications in our attempts to send you the most
relevant information, as local laws and your preferences and permissions allow.
As a registered user, we may also monitor your web browsing session while you
are logged-in to
www.aster-technologies.com. In this way we will try to improve our web site
through personalization to better meet your needs. Any such monitoring is done
in accordance with local laws.
A cookie is a piece of
information either stored temporarily in your browser's memory space (session
cookie) or placed on your computer's hard drive (stored cookie). Cookies allow a
web application to respond to you as an individual, but without the need to
identify you explicitly. Session cookies are destroyed when you terminate your
browsing session by shutting down your browser. Stored cookies often have a
predetermined expiration date after which they disappear from your hard drive.
Cookies can be removed explicitly through functionality built into most web
browsers. You may also set your web browser (e.g. Microsoft Internet Explorer,
Firefox, or Netscape Navigator) to notify you of cookie placement requests, ask
for permission to accept them, or decline cookies completely.
Adjusting Browser Cookie Settings
For information on how
to adjust your browser regarding cookies, please visit:
On occasion Aster may
experience. To facilitate the analysis, an ID is assigned to help us uniquely
identify you each time you return to our web site. One of the major concerns
about stored cookies is the fear that they contain personal information and
information identifying you that could be accessed by other web sites. Aster
only stores a randomly chosen unique ID number and a context, both of which are
meaningless to others, but help us uniquely identify you.
By gathering and
remembering information about your preferences, the web application can:
- Tailor its operation to your needs, likes and dislikes
- Provide an automated log-in process as a convenience for previously registered
customers. This insures that you will be accurately identified and linked with
your registration data.
- Be placed on your computer to ensure you are not surveyed multiple times during
your visit(s) to an Aster web site. This cookie has a limited life span and will
not personally identify you.
Cookies help us provide
a better web experience by letting us monitor what's working and what isn't
through site traffic analysis. Aster wants to be sure you understand that
accepting a cookie in no way gives us access to your computer or any personal
information about you, other than the data you chose to share with us. This
practice is strictly enforced. While acknowledging the concerns that some
visitors have about cookie usage, we believe that the benefit our webpage
8. Additional Information
Links to Third Party Web Sites
Links to third party web
sites are provided solely as a convenience to you. If you use these links, you
will leave the Aster site. Aster has not reviewed all of these third party
sites; does not control and is not responsible for any of these sites, their
content or their privacy policies. Thus, we do not endorse or make any
representations about them, or any information, software or other products or
materials found there, or any results that may be obtained from using them. If
you decide to access any of the third party sites linked to this site, you do so
entirely at your own risk.
Changes to the Privacy Statement
All material changes to
shown at the top of the page will be updated accordingly.
questions or comments about our privacy practices to: